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Professional Summary

Accomplished and energetic Junior Systems Administrator & solutions finder with a solid history of troubleshooting and customer service. Motivated leader & follower with strong organizational and prioritization abilities. Areas of expertise include differential diagnostics techniques, technical writing and using research skills to solve difficult problems to meet SLA’s.

Skills

Experience

Systems Analyst IV 03/25/2020 to Current

Flagler hospital – St. Augustine, FL

• This role involves supporting the PACS Administrator and all related modalities.
• Function as a secondary system administrator for GE PACS Centricity.
• Scripting installs and supporting GE PACS, Fluency for Imaging, and related systems as needed.
• Continued Dictation systems support and end user support.
• Creating and maintaining Scripted installs for GE PACS systems
• Image creating and system deployment.
• Network troubleshooting.

Voice Dictation Analyst 03/2017 to 3/25//2020

Flagler Hospital – St. Augustine, FL

• Utilize Scripting skills to configure and prepare software for deployment to client machines.
• Train Physicians on dictation standards and how to use the Fluency Direct & MModal Fluency for Transcription platforms .
• Maintaining and patching Microsoft Dictation servers and related software for vulnerabilities and addressing issues that might affect production.
• Working with ADT and HL7 to facilitate document transfer to EMR.
• Fielding calls from clinical staff and troubleshooting issues with dictation equipment.
• Creating images and setting operational standards that enhance system stability.
• Performing clinical checks on equipment and conducting regular equipment inventories.
• Assisting Desktop support, working the help desk, and serving as an AV Support technician.
• Participated in On Call rotation on Analyst side.

Desktop Engineer 02/2016 to Current

Flagler hospital – St. Augustine, FL

• Scripted software installations & Managed Microsoft SCCM server 2012r2 to deploy applications to client machines.
• Tested & Pushed security updates via WSUS SCCM 2012 to client systems
• Deployed and configured printers, trobleshooted LAN & WAN issues, resolved Cisco SX80 Teleconferencing issues for administration.
• Scripted patches and fixes supplied by vendors to support their applications.
• Managed McAfee EPO server for laptop encryption and Malwarebytes protection software.
• Managed and maintained Printer servers
• Created GPO’s using Microsoft Active Directory on Window Server to push policies to machines for security, printing, and desktop environment.
• Trained & Certified to Administrator Imprivata SSO appliances and console. Worked with this vendor and Citrix administrator to configure environment for Allscripts.
• Setup and deployed Faxfinder equipment for HIPPA compliance where needed.
• Software configuration, manual writing, and research abilities.
• Oversaw MDM for Ipads and laptops using ISE.
• Engineered solutions when needed to solve complex problems as they happened.
• Performed technical writing and maintained critical documentation to procedures and created easy to follow solutions for Desktop Technicians.
• Experience with windows server and client machines.
• Participated in On Call rotation

TECH II 08/2015 to Current

Flagler hospital – St. Augustine, FL

• Created Images for machines using Norton Ghost
• Repaired AV Equipment, occasionally used soldering irons, worked with vendors to acquire replacement systems.
• Performed large group orientations to New Hires for IT.
• Documented procedures and wrote manuals and maintained how to instructions.
• Interfaced with Executive team members for MAC and PC, and AV troubleshooting.

TECH I 09/2014 to Current

Flagler hospital – St. Augustine, FL

• Repaired and maintained PC’s
• Assisted with AV and Meeting room setup for Executives
• Installed hardware for PC’s, carts, and wall mounted structures
• Troubleshooting networking issues, performed networking closet work and configuration.
• Participated in On Call Rotation.

Desktop Technician 08/2010 to 09/2014

APEX Systems – Jacksonville, FL

• Imaged machines, created images, installed clinical software and worked closely with vendors.
• Worked as a Dell certified technician to resolve issues and meet tight SLA standards to Saint Vincent’s Hospital.
• Used AD and Novel to install software on client machines.
• Prepared and maintained documentation on resolution procedures.
• Repaired and mapped HP printers, and Zebra label printers.
• Assisted Executive staff when called upon to solve AV issues and other technical issues.
• Participated in on call rotation.
• Served as primary Executive support for Administration staff of hospital regarding presentations, teleconferencing, printer and pc support. Assisted president when called.
• Resolved Citrix related connectivity issues and end points.

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Dgtechman computer services Owner and Operator 01/2009 to 08/2010

Business owner – Saint Augustine , FL

Operated Computer business and maintained customer relations. Performed computer services for consumer and small business partners.

• Use computers for various applications, such as database management or word processing.
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
• Create, maintain, and enter information into Microsoft Access databases.
• Maintain scheduling and event calendars.
• Conduct searches to find needed information, using such sources as the Internet.

IT System Administrator 08/2006 to 01/2009

Marine Park of Flagler – St. Augustine, FL

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• Managed computer systems, security, imaged machines, maintained network.
• Participated in animal procedures involving technology assistance. Remote viewing.
• Installed, configured and maintained Audio Visual Equipment
• Managed Nortel Phone PBX, installed new phones, upgraded circuits, programmed CCR Tree. Installed and configured MCK Citel VOIP to allow for remote reservations to be made for work from home employees.
• Created documentation
• Bid job for Multi Mode Fiber installers to run 1 mile span to new gift shop and connect POS systems to back office.
• Managed Toshiba MA3600 Point of Sale kiosks and back office.
• Ordered and suggested purchases for IT related needs.
• Used Kaspersky AV to centrally manage Virus protection needs.
• Manged reservation server for online guest bookings.
• Manged Linux hosted web solution for website.
• Used Acronis and Norton Ghost to take images of operating systems for short downtime’s.
• Worked with the Microsoft Office suite and created databases to track hardware, software and licenses.
• Managed printing and fax services and maintained equipment.

Education

High School Diploma: Jun 1992

Mayde Creek High School – Houston, TX

Imprivata Certified Engineer October 2015

· A + Certification October 22, 2003 COMP001001733029Dell Certified Technician August 2010-2014

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